Banana, you are absolutely right - but I infer from what I'ver read that Jason might not yet be ready for the magnitude of the solution you had to consider. From our discussion, I know you WERE ready. Further, with Access, if you get to 3rd normal form, you are usually pretty well off. He can do that with what I suggested. You will recall your solution was either 4NF or 5NF?
Down the road, Jason, you need to read an exchange Banana and I had in the "Theory and Design" category. Went on for about three or four pages. However, it is very heavy reading. No disrespect intended, but the nature of your question makes me wonder if you are going to be comfortable with that material. It is subtle and I've been known to be wrong in my "take" before.
If Banana's surmise is correct and the nature of the training depends on the person's role, you have a real mess on your hands. On the other side of that coin, if the same training is supplied to both users and engineers, then my take is closer to correct.