Matthew,
I used to be surprised that people couldn't find things, but then realized a long time ago that Microsoft can't make money on their training courses if they didn't relocate things now and then. (Changing from Ribbons vs. Menu Bars for recent example.)
I at least have the advantage of remembering that "there used to be this option to change X to ..." a long time ago and so know which questions to ask when searching the web or the online help. Oh, yeah, that's ANOTHER pet peeve - no longer installing local help files with the utilities.
Given the relatively recent (measured in years) changes to ribbons and on-line help only, I'm no longer surprised that folks can't find what they want.