Hello and welcome to the forum. We are here for help. I strongly advise that you follow that link in Jon's post as it has a lot of guidelines that will get you help more quickly.
Also remember, we are many things, many people from many different fields - but the last time I checked, NONE of us were psychic. So when you report problems, be sure to include what you are doing AND what happens when you do it. Include error messages when appropriate.