Report image not appearing in Print Preview

[Kayleigh]

Hi there,

I have a report which has an image in the header. It will appear no problem in the layout and report view. But not in Print Preview or if output to PDF.
Tried compressing image, resizing, convert to JPG etc. Nothing seems to help. This is on MS Access 2016

However it works okay on MS Access 365.

Any ideas how to resolve this?

 

[Uncle Gizmo]

Have you tried a BMP File?

 

[GinaWhipp]

I switched to PNG and that problem disappeared. You can see if it works for you.

 

[Kayleigh]

Unfortunately i have tried JPG, PNG and BMP with no success.

 

[GinaWhipp]

Just had another thought, is the image set to Zoom or Clip?

 

[Kayleigh]

I think it may be

 

[isladogs]

Check the Display When property for the image is set to Always

If its Screen Only it won't appear in Print Preview. If its Print Only, it won't appear in Report View

 

[Kayleigh]

Both image and section is set to 'Always'. And I have tried it not clipped/zoomed. Still no luck

 

[GinaWhipp]

Hmm, let's try this. Put a red border around the picture. When you preview the report do you see the red border?

 

[Kayleigh]

Yes - see attached

 

[GinaWhipp]

Sorry for delay got caught up.

Seeing the red border tells me the image is there but not displaying. What is the width and height of the actual image? If it is bigger than your control resize to the size of your control and try again.

 

[Kayleigh]

This is a really weird issue because it works on some users PCs and not on others. Generally it works on later versions of Office but one user has Office 2016 but doesn't display. No idea what could be causing this

 

[GinaWhipp]

Hmm, sounds like there could be a bug with the version that was fixed in later versions.