Outlook Error (not access)

[gemma-the-husky]

This is not directly an Access Error, but I though someone might know the problem. Any help would be gratefully received.


I was trying to send an email from Access by Outlook, on my wife's computer, and it failed.

I also tried the VBMapi solution from Everything Access, which crashed Access!

There are 2 versions of Outlook on the computer, but she actually uses Outlook Express, and has never used Outlook. Neither version of Outlook would open (both Outlook in Office 10 folder, and Office 12 folder). Repairing office 2007 didn't solve it - it came up with a message during the process that it couldn't start Access.

Outlook12 wouldn't open, but Outlook 10 opened on this line in Script Editor


document.all.dateScript.innerHTML = window.external.GetDate();

and a message about a problem with shared utilities. Any ideas which library might need re-registering?

 

[DCrake]

From what I have been told you can have multiple instances of Microsoft Office installed on a machine but there should only be one instance of Outlook installed.

 

[gemma-the-husky]

thanks - could be that - i'll see if i can remove one of them.

 

[darbid]

It sounds like the registry is confused - you could play around with it but it most likely get worse and I would have no idea where to start.

But here is something you might like to read. Source is here http://support.microsoft.com/kb/928091

Multiple versions of Outlook

Microsoft Office Outlook 2007 cannot coexist with any earlier version of Microsoft Outlook. When you install Outlook 2007, the Setup program removes Microsoft Office Outlook 2003, Microsoft Outlook 2002, and Microsoft Outlook 2000. The Setup program removes these versions of Outlook even if you click to select the Keep these programs check box in the Removing Previous Versions dialog box. Versions of Microsoft Outlook that are earlier than Outlook 2000 will not be detected for removal. However, if you do not remove versions of Outlook that are earlier than Outlook 2000, both versions of Outlook will be unstable.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: 924618 (http://support.microsoft.com/kb/924618/ ) Earlier versions of Office are removed when you run the 2007 Office Setup program

 

[gemma-the-husky]

brilliant

I checked carefully

Outlook from Office XP 2002 was installed, and I think Outlook from Office 2007 wasn't installed (or wasnt fully installed), but the former wouldnt run.

I deleted the XP package, and reinstalled 2007, and all is well now.

Thanks

 

[darbid]

That is my first thank you....thanks.